Privacy Notice

At a glance

• The current RokeLive app does not require an account.
• Your show records, item details, prices, notes, outcomes and recaps are stored on your device.
• We do not use advertising, tracking or third-party analytics SDKs in the app.
• We do not sell personal information.
• Website launch-list submissions are processed separately through Netlify.

Information handled by the app

RokeLive lets you create and manage information about your live-selling workflow. Depending on how you use the app, this may include:

• Your preferred selling platform
• Show names, dates and workflow status
• Item names, talking points, asking prices and show order
• Live-show timing and item outcomes, such as sold, shown, skipped, rerun or highlighted
• Recap information, notes and prior-show history
• Item information you type, paste with explicit prices, choose from the bundled offline catalog or confirm after using the optional camera scanner

This workflow information is processed and stored locally on your device using Apple’s app-storage technologies. Busted Pixel Media does not receive it from the current version of the app. RokeLive does not currently sync this information to a Busted Pixel Media server or CloudKit.

Information you add

Text you type or paste, offline-catalog selections and optional camera-scanner matches are processed on your device to create show items. Camera matches require your confirmation. RokeLive does not upload card images, offer CSV import or export show data in the current version.

Purchases and subscriptions

RokeLive offers optional auto-renewing monthly and yearly RokeLive Pro subscriptions through the App Store. Apple processes purchases and payments. The app may receive transaction and entitlement information needed to unlock features, restore purchases and display subscription status. We do not receive your complete payment-card information. Apple handles purchase information under its own privacy practices.

Website and launch-list information

When you join the launch list, we collect the information you choose to provide:

• Your email address
• How often you go live, if you choose to provide it

Netlify hosts the website and processes launch-list form submissions on our behalf. Netlify may also process basic technical information, such as an IP address, browser or device information, requested pages and timestamps, to deliver and secure the website and prevent abuse.

How we use information we receive

We use information submitted to us to:

• Receive, review and administer launch-list requests
• Contact subscribers about RokeLive launch news and relevant product updates
• Provide customer support and respond to privacy requests
• Operate, protect and improve the website and prevent spam or abuse
• Meet legal, security and recordkeeping obligations

Service providers and disclosure

We use service providers only where needed to operate RokeLive and the website. Netlify hosts the website and form system. Apple distributes the app and processes App Store transactions. Service providers handle information under their own terms and privacy practices and are expected to protect information consistent with their obligations to us and applicable law.

We do not sell personal information submitted through RokeLive or the website. We do not use it for third-party advertising. We may disclose information if reasonably necessary to comply with law, protect rights or security, investigate abuse, or complete a business reorganization subject to appropriate protections.

Analytics, advertising and tracking

The current RokeLive app contains no third-party advertising or analytics SDKs and does not track you across other companies’ apps or websites. If this changes, we will update this notice, the app’s consent flow when required, and the App Store privacy disclosures before using the new capability.

Retention and deletion

App workflow information remains on your device until you delete individual records, use the app’s Erase All RokeLive Data control, or remove the app. Your Apple device or backup settings may retain a separate backup copy under Apple’s controls.

Launch-list submissions are retained for as long as needed to administer the launch list and for a reasonable period afterward. We may retain information longer when reasonably necessary to meet legal, security or recordkeeping obligations.

Your privacy choices

To remove locally stored RokeLive information, open Settings → Data & Privacy → Erase All RokeLive Data. The first tap opens a separate confirmation; nothing is erased until you confirm. Erasing local data does not cancel an Apple subscription. You can manage a subscription through your Apple account settings.

You may request access to, correction of or deletion of personal information you submitted directly to us. You may also ask us to stop sending launch or product-update messages. Email support@rokelive.com to make a request.

Security

We use reasonable administrative and technical measures designed to protect information we receive, including encrypted website connections. Information stored locally by the app is also protected by the security controls you configure on your Apple device. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Processing location

We operate in the United States. Our service providers may process information in the United States and other locations where they operate, subject to their privacy and security practices.

Changes to this notice

We may update this notice as RokeLive evolves. We will post the revised notice here and update the effective date when changes are made. Material changes to app data handling will also be reflected in the app and App Store disclosures when required.

Contact