How can we help?

Contact information

For the fastest diagnosis, include your device model, iOS version, RokeLive version, what you expected to happen, what happened instead and the steps that led to the issue.

App requirements

The current RokeLive build is designed for iPhone and iPad running iOS or iPadOS 17 or later. Keep your device software and RokeLive updated before reporting a problem.

Your shows and local data

RokeLive currently stores seller preferences, shows, items, notes, prices, outcomes and recaps on your device. The current app does not require an account and does not sync this information to a Busted Pixel Media server.

To remove RokeLive workflow information, open RokeLive → Settings → Reset All Data. This action is designed to remove all shows and return the app to onboarding. It cannot be undone from within RokeLive.

Subscriptions and purchases

App Store purchases are billed and managed by Apple. Use Restore Purchases in RokeLive Settings if an active entitlement does not appear. To view, change or cancel a subscription, open your Apple account subscription settings.

Apple’s instructions for managing subscriptions

Early Access

Submitting the Early Access form does not guarantee an invitation or a specific release date. If selected, we will contact you at the email address you provided. To update or remove an Early Access request, email support from that same address.

Privacy requests

For access, correction or deletion requests involving information submitted directly to Busted Pixel Media, email bustedpixelmedia@gmail.com. See the RokeLive Privacy Notice for details.